Everything your bot can actually do.
No "AI-powered synergy" buzzwords. Here's the full feature list, what each one does, and why we built it that way.
See who's on your site right now.
The Live Tracking dashboard shows every visitor and every chat in progress. Refreshes every three seconds — no special infrastructure, works through every firewall.
🌍 Country flags & geolocation
IP-based country detection on every visitor. UK, US, Germany, anywhere. See the geographic spread of your audience without third-party analytics.
📄 Page-by-page tracking
Watch which pages each visitor is reading, in real-time. Know which content is actually drawing them in.
📱 Device & browser
Mobile, desktop, tablet. Chrome, Safari, Firefox. Spot trends in how customers reach you.
⏱️ Time on site & idle
How long they've been browsing, how long since their last action. Spot engagement patterns.
📊 Live stats
Visitors right now, chats today, messages exchanged, top countries — six tiles updated in real-time.
🔒 Privacy-first
Random session IDs, no fingerprinting, no cross-site tracking. Visitor data stays in your account only.
Mobile app & instant alerts.
Install digiBotics as a real app on your phone in two taps — no app store, no review, no fees. Get push notifications the second a visitor needs you, and jump in from anywhere.
📱 Installable on any device
Works as a real app on Android (Chrome), iPhone (Safari), Windows, Mac and Linux. Add to home screen, opens fullscreen. No browser bars, no clutter.
🔔 Push notifications
Buzz on your phone the moment something happens: new visitor lands, chat starts, message arrives, support ticket replied. Tap the notification to jump straight to the conversation.
🎛️ Per-event toggles
Choose exactly what you want notified about. Visitors only? Chats only? Tickets only? Everything? Configure in seconds, change anytime.
🌙 Quiet hours
Don't disturb me between 22:00 and 08:00 — or whatever hours suit you. Timezone-aware, so it works whether you're in London, Lisbon, or Lagos.
💻 Multi-device
Enable on phone AND laptop AND tablet — they all buzz when something happens. Remove a device with one tap if you change phones.
💬 Cross-page chat memory
Visitor browses your site, hits a different page, the bot keeps the conversation going. No re-introductions, no lost context.
When a real human matters, jump in.
Click any active chat → see the full transcript → click "Take over" → bot pauses, you type as yourself. No jarring "now talking to a human" message unless you want one.
🤝 One-click takeover
Bot stops responding. The reply box opens. You're live with the customer in under two seconds.
👀 Watch silently
Open any chat to see the full transcript without taking over. Coach the bot from observation.
↩ Hand back cleanly
One click returns control to the bot. Customer keeps chatting normally — no second handoff drama.
📝 Full transcripts
Every chat saved and searchable. See exactly who asked what, what the bot said, what humans said.
Stop your bot making things up.
Out of the box, the bot only answers from your trained content. But every business needs guardrails — here are the controls in Bot Settings that keep you in charge.
🎭 Personas (4 styles)
Professional, Friendly, Casual, Formal. The bot's tone changes — its accuracy doesn't. Pick what suits your brand.
📏 Response style
Concise (1-3 sentences), Balanced, or Detailed. Control how chatty your bot is.
💬 Custom fallback message
What the bot says when it doesn't know. Make it useful — "I'll have a human email you" beats "I don't know".
🚪 Escalation keywords
Words like "human, manager, complaint" trigger automatic escalation acknowledgement. The bot doesn't try to handle what it shouldn't.
🚫 Off-topic blocking
Toggle off and the bot politely declines unrelated questions. No-one wants their support bot writing poetry.
📋 "About your company"
Add factual context (parent company, location, founding year) the bot can quote freely without checking. 800-character buffer for the essentials.
Built-in commands. Zero AI cost.
Power users (and customers in a hurry) can type slash commands for instant, pre-defined responses. They run before the AI — so they always work, even if the LLM is slow.
/help
Lists every available command. Always there for new users to discover what they can do.
/human
Customer asks for a real person. Bot acknowledges and triggers your team's escalation flow.
/restart
Clears conversation history. Useful if the bot's gone down a wrong path.
/lang es
Switch reply language mid-chat. Eight languages built-in (English, Spanish, French, German, Italian, Portuguese, Dutch, Polish).
/feedback
Customer leaves feedback in seconds. Captured automatically for your team to review.
/contact
Bot returns your business contact details, configured in Bot Settings.
Trained on your site, in minutes.
Paste a URL. The crawler reads up to 600 pages of content (plan-dependent), follows internal links, and falls back to a headless browser for JavaScript-rendered sites. Re-train any time content changes.
🗺️ Sitemap-aware
Detects sitemap.xml automatically and uses it to find every page — much faster and more thorough than crawling links.
⚛️ JavaScript-rendered sites
For React, Vue, Next.js sites where links are rendered by JS, the crawler falls back to Playwright with a real browser.
📈 Plan-based limits
Starter: 100 pages per URL. Business: 350. Enterprise: 600. All plans support unlimited training URLs.
🤖 robots.txt respected
The crawler honours your robots.txt rules. Pages marked Disallow are skipped.
Plugs into the helpdesk you already use.
API credentials encrypted with AES-256-GCM. After saving, sensitive fields are masked in the UI — they can't be read back, only overwritten.
Zendesk
Subdomain + API token. Tickets sync, conversations route to agents.
Freshdesk
Domain + API key. Auto-create tickets from chats.
Help Scout
Mailbox ID + API key. Conversations as Help Scout threads.
Intercom
Access token. Bot replies appear inline in your Intercom inbox.
HubSpot Service Hub
Private app token. CRM-aware support.
Zoho Desk
Org ID + access token. Native ticket creation.
Front
API token. Inbound message routing to Front conversations.
Kayako
Instance URL + API key. Classic ticket support.
Crisp
Website ID + API credentials. Live chat continuity.
WHMCS
WHMCS URL + API identifier + secret. For hosting providers.
Xero
Tenant ID + tokens. Bot can reference billing context.
UK-hosted, encrypted, GDPR-friendly.
Built and hosted in the UK on infrastructure we own and operate. No third-party processors for your customer data.
🔐 AES-256-GCM credential encryption
Every API key (Zendesk, Stripe, Telegram tokens, WhatsApp credentials) encrypted at rest. Master key stored separately from the database.
🛡️ Two-factor authentication
TOTP-based 2FA with backup recovery codes. Compatible with Google Authenticator, Authy, 1Password.
🇬🇧 UK datacentres
Hosted on VM6 Networks' Ryzen 9950X infrastructure. Your customer data never leaves the UK.
🚫 Your data never trains AI
We use the Anthropic and DeepSeek APIs with zero data retention. Your conversations are never used to train any model.
🔒 GDPR-compliant by design
30-day visitor data retention. Right to erasure on request. Standard contract clauses available for enterprise.
🧰 rules.py for hard answers
Need an exact, guaranteed answer for refunds, hours, or pricing? Override the AI with hard-coded rules. Edit in browser.
Stop letting customers wait.
Sign up, train your first bot, paste the embed code. Your customers get instant answers, your inbox gets quieter.