Slash commands reference
Power user
Built-in commands customers can use
Customers can type slash commands in the chat to trigger built-in actions instantly — no LLM call required, so they always work even if the AI is slow or down.
Available commands
| Command | What it does |
|---|---|
/help | Lists all available commands. |
/human (or /agent, /operator) | Asks for a human. Bot acknowledges and passes to your team. |
/restart (or /reset) | Clears conversation history and starts fresh. |
/feedback your message here | Records customer feedback for your team. |
/lang [code] (or /language) | Switches language. Use /lang alone to see all options. |
/contact | Shows your company contact details. |
Why use them?
- Speed. Commands return instantly without an AI API call.
- Cost. Zero LLM tokens used.
- Reliability. Even if the AI service is down, commands work.
- Discoverability. Power users love them; casual users get to them via
/help.
How customers find them
Most customers don't know slash commands exist — but the ones who do find them via /help. You can mention them in your greeting message: "Hi! Type /help any time to see what I can do."
Customising responses
The text returned by /contact uses your company info from Bot settings. The /restart message uses your greeting. The escalation messages use your fallback. So configuring Bot settings tunes commands too.