Helpdesk integrations
Integrations
Connect your existing helpdesk
Enterprise plan customers can sync conversations with established helpdesk platforms. The bot handles the easy questions; complex tickets get routed to your team in the helpdesk where they already work.
Supported platforms
| Platform | What you'll need |
|---|---|
| Zendesk | Subdomain, agent email, API token |
| Freshdesk | Domain, API key |
| Help Scout | Mailbox ID, API key |
| Intercom | Access token |
| HubSpot Service Hub | Private app token |
| Zoho Desk | Org ID, access token |
| Front | API token |
| Kayako | Instance URL, API key |
| Crisp | Website ID, API identifier, API key |
| WHMCS | WHMCS URL, API identifier, API secret |
| Xero | Tenant ID, access & refresh tokens |
Connecting
Open Bot settings → Integrations. Each integration shows a card. Click "Connect" to expand the form, paste your credentials, save.
How credentials are stored
API keys are encrypted at rest using AES-256-GCM with a server-side key that's separate from the database. Even a database leak wouldn't reveal your credentials. After saving, sensitive fields are masked (••••XXXX) in the form so they're never exposed.
Plan requirement
Helpdesk integrations are an Enterprise plan feature.