Setting up your first support bot

This walkthrough takes you from a fresh signup to a live, working bot embedded on your site — in about 10 minutes. We assume you have an active plan or trial.

Step 1 — Train the bot on your website

Open Dashboard → Train. Paste your home page URL into the box and click Train. The crawler will follow internal links up to a sensible depth and index every page it finds.

Most sites finish in 1–3 minutes. You will see each URL appear in Recent training as it completes.

Tip: Add a sitemap URL or your /blog, /help, /faq separately if you want to make sure those areas get indexed first.

Step 2 — Configure the bot's personality

Open Dashboard → Bot settings. Fill in:

• Company name — what the bot calls your business when introducing itself
• About your company — one or two sentences of factual context
• Greeting message — the first message visitors see when they open the chat
• Tone — friendly, professional, casual, formal

Save. Changes take effect on the next chat message.

Step 3 — Brand the widget

Open Dashboard → Embed & design. Pick a primary colour, an avatar, and the bubble position (bottom-right is standard). Use Live preview on the right to check before saving.

Step 4 — Test it

Open Dashboard → Test bots (or click the live preview bubble in step 3). Send a few real questions a customer would ask:

• "What are your hours?"
• "How much does X cost?"
• "Do you offer refunds?"

If the bot answers correctly, great. If it gets something wrong, see the article on Improving your bot's answers.

Step 5 — Embed on your site

Open Dashboard → Embed & design again, scroll down to Embed code, and copy the one-line snippet:

<script src="https://digibotics.co.uk/embed/YOUR_TOKEN.js" async></script>

Paste it into your site's HTML, ideally just before </body>. WordPress users can drop it into a Custom HTML widget, the footer, or a plugin like "Insert Headers and Footers".

Refresh your site — the chat bubble appears in the bottom-right corner.

Step 6 — Watch real visitors

Open Dashboard → Live tracking. As soon as visitors arrive on your site, you'll see:

• Their location (country, city)
• The page they're viewing
• Whether they've opened the chat
• The full conversation in real time

You can take over from the bot at any point — see Taking over a chat.

Common questions

Why is the bot saying "I don't know" to easy questions? Either the page wasn't crawled, or the answer isn't on your site at all. Add the missing info to your site, then re-train.

How do I add more URLs later? Just go back to Dashboard → Train and paste the new URL. Existing knowledge is kept.

Will the bot work on mobile? Yes — the widget is fully responsive.

What happens when I hit my monthly message limit? The bot stops replying until the next billing cycle. Upgrade your plan in Dashboard → Billing at any time. See Message limits explained.

Next steps

Once your bot is live, the most useful tweaks are:

• Set up rules in rules.py to handle FAQs without using LLM messages
• Connect Telegram or WhatsApp so customers can chat from there too
• Set up email auto-reply for after-hours

You are now live. Welcome to digiBotics.