Connecting WhatsApp Business

WhatsApp setup in two routes

WhatsApp Business connects via either Meta's Cloud API or Twilio. Both work — pick the one that's easier for you.

Option A: Meta Cloud API (recommended)

Free for the first 1,000 conversations per month from Meta. Best for direct integration without a middleman.

1. Go to developers.facebook.com and create a Business account if you don't have one.
2. Create a new app → choose "Business" type → add the WhatsApp product.
3. In the WhatsApp setup screen, register a phone number for testing (or your real business number for production).
4. Note the Phone number ID and generate a permanent Access token.
5. In digiBotics: Bot settings → Integrations → WhatsApp Business. Provider: Meta Cloud API. Paste the Phone number ID and Access token. Save.

Option B: Twilio

Easier setup, paid usage. Good for testing or if you already use Twilio.

1. Sign up at twilio.com.
2. Activate the WhatsApp sandbox (instant) or apply for a production WhatsApp number (a few days).
3. Note your Account SID and Auth Token, plus the WhatsApp number Twilio gave you.
4. In digiBotics: Bot settings → Integrations → WhatsApp Business. Provider: Twilio. Paste the credentials. Save.

Verifying it works

Send a WhatsApp message to your number. You should get a bot reply within a few seconds.

Plan requirement

WhatsApp is on the Business plan and above.