Bot Settings explained

Make your bot sound like your business

Bot settings live at Dashboard → Bot settings. They control how your bot introduces itself, how it talks, and what it does when it doesn't know an answer.

Identity

Company name

The name the bot uses when referring to your business. Defaults to your business name on file.

About your company

Optional factual context the bot can quote — e.g. parent company, location, founding year. Up to 800 characters.

Bot display name

The bot's own name. Use a real first name like "Sam" or a role like "Support Assistant" — whatever feels natural to your customers.

Tone & style

Persona

Choose Professional, Friendly, Casual, or Formal. This shapes the bot's tone of voice in every reply.

Default language

The language the bot defaults to. Customers can override mid-chat with /lang es (or any supported code).

Response style

Concise (1-3 sentences), Balanced, or Detailed. Concise is best for most use cases.

Behaviour

Fallback message

What the bot says when it can't answer from its knowledge base. Make this useful — offer escalation rather than just apologising.

Escalation keywords

Comma-separated list. When a customer mentions any of these (e.g. "human, manager, complaint"), the bot acknowledges and offers to connect them with a real person.

Allow off-topic chitchat

If unchecked, the bot stays strictly on topics relevant to your business and politely declines unrelated questions.

How changes take effect

Save your settings and they apply on the very next chat message. No restart needed. Settings are stored encrypted at rest.